Terms of service

Steple (herein after referred to as "the Company") is the owner and the service provider of internet-based apparel retailers called Steple, that provide customization of denim, and pants, and ready-to-wear tailored luxury basics and women wear.

• Availability and Delivery:
• Our products are made in small batches. Delivery time will vary from product to product and cannot be guaranteed. An indicative time period is approximately 1-3 days, excluding shipping time. Shipping delays due to courier companies cannot be controlled by Tomorrowland Apparels Pvt. Ltd. Items purchased via a gift voucher or on sale are not entitled to a refund in cash or credit

• Your account
• You agree that any use on the site is at your own risk and the Company is not responsible for it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Your unique identifier is your email ID or your mobile phone number. You are responsible for updating the same as we will send all communication on your order status and delivery details to this email ID or phone number only. Further, adding your mobile number to the account information allows us to contact you in case of any requirements to schedule appointments, advise delivery of orders as well as any unforeseen circumstance. We respect your privacy. In compliance with data privacy laws governing the jurisdictions in which we provide our service, you may delete your account at any time. Upon any termination, discontinuation or cancellation of Services or your Account, the following provisions will survive: "Pricing", "Payment", "Trademark Copyright and Restriction", "Privacy Policy", "Governing Law & Arbitration". You may at any time unsubscribe from our newsletters, email or SMS campaigns by clicking on the appropriate settings in your profile on our website.
• Product Description:
• The Company tries to be as accurate as possible in the representation of information on the website and in our stores. However, the Company does not warrant that product description or other content of this site is accurate, complete, reliable, current, or error-free.
• Measurements:
• Every fabric has a unique weight, feel and fall, hence measurements may appear to be different. Please be prepared for slight variances in fit based on fabrics. All garments are made in standard sizes; you can choose whichever size you like.
• Pricing:
• Whilst we try to ensure that all details, descriptions and prices that appear on this website are accurate, errors may occur. If we discover an error in the price of any Product or Service that you have ordered from the Company, we will notify you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. We allow changes or cancellations within 24 hours of order placement. If you cancel and you have already paid for the Product or Service, you will receive a full refund. Refunds will be made via the same payment mode and will be credited within 7 working days after the refund is initiated. Our prices when shopping online from India are inclusive of GST. At our stores, tax is applicable at checkout. For shipments outside of India, you will be solely responsible for calculating and paying any and all taxes, customs duties, fees, etc. imposed by the destination country in relation to the Product(s) or Services. Delivery costs may be charged in addition; such additional charges are displayed where applicable and included in the total cost.
• For our international customers, please note that all charges are in the currency displayed on the website. In case of any interbank fees, the Company has no control in determining what these charges are and it is understood that the customer will bear these charges (if any). In case of any COD amount, the Company has the right to use the loyalty credits accumulated by the customer to offset these charges.
• In case where a refund is issued, we will not refund any shipping charges, custom duties or taxes as applicable. Items purchased on sale at our stores and website are not eligible for returns or refunds.
• Payment:
• Our domestic prices are inclusive of GST. For international orders, tax is applicable at checkout. Payments may be made by Mastercard, Visa, PayPal, or wallets as offered by our payment gateway processors - Cashfree, RazorPay and PayTM. The safety of your credit/debit card information is of paramount importance to us. We do not store any credit/debit card information and your payment details are automatically encrypted when you enter them. Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Products will not be dispatched, and Services will not be performed, until this preauthorization check has been completed. Your card will be debited once the order has been accepted.
• Gift Vouchers cannot be purchased using Loyalty Credits.
• Trademark, Copyright and Restrictions:
• This site is controlled and operated by (Steple). All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on the www.steple.com website owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means. You must not assist any other person to do so either, either directly or indirectly. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
• Privacy Policy:
• The Company values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services and promotions. The Company recognizes that it must maintain and use customer information responsibly. We will not rent, give or sell your personally identifiable information to any outside organization for that organization's own use without your consent. We give out necessary information such as your name, address and contact details to the delivery company solely for the purpose of completing your order transaction. Your data will not be provided to third parties for marketing. We do not store any credit card information.
• Changes to terms or services:
• We reserve the right to update or modify these Terms and Conditions at any time in our sole discretion. If we do so, we'll let you know either by posting the modified Terms on our website(s) or through other communication. It is important that you check these terms regularly because if you continue to use the Services after we have posted modified Terms on the Sites, you are indicating to us that you agree to be bound by the modified Terms. You may choose to discontinue our service if you don't agree to be bound by the modified Terms. Because the Services are evolving over time, we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.
• Alerts and notifications:
• As part of our Services, you may receive notifications, alerts, emails, requests for feedback on our products and services, delivery status messages or other types of messages regarding our Services. We may also periodically send you emails that directly promote the offerings of the Company. When you receive such promotional emails from us you will have the opportunity to "opt-out" by following the UNSUBSCRIBE instructions provided in the email you receive.
• Limited liability:
• For all purchases made online and in stores, the Company's liability extends to the value of the products purchased by the customer.
• Exchanges + refunds:
• Exchange requests for new garments must take place within 7 days of your original garments being delivered to you. For more details on our alterations, exchanges and returns, please take a look at our policy here (link). The discretion to accept exchanges and returns remains the sole right of the Company.
• Promocode:
• The Company may at times offer promotional codes to our customers to avail of special discounts and offers. The promotional codes cannot be used in conjunction with any other offers. The Company retains the right to honor promotional codes or disallow the same if it has deemed to be used for the purpose of gaming the system.
• Governing law and jurisdiction:
• This Agreement shall be interpreted and construed in accordance with the laws applicable in India. The courts of Mumbai, India shall have exclusive jurisdiction in any matter relating to or arising out of this Agreement.
• Gift vouchers:
• Gift vouchers can be purchased at our stores, our website or through partner portals as electronic gift vouchers. The following conditions will apply in regard to their validity and redemption:
• Items purchased via a gift voucher are not entitled to a refund in cash or credit.
• All gift vouchers have a validity of 1 year from the date of purchase. They cannot be refunded in cash or credit to the beneficiary or the purchaser.
• Gift vouchers are for a single user only and cannot be redeemed for purchase of items for another customer, i.e. they are non-transferrable.