Return & Exchange Policy

At Steple Rise, every product is thoughtfully created and packed by a focused and passionate team. As a growing business, we put a lot of heart into our work and run on limited resources — which is why we ask that you place your order only when you’re sure.

We do not offer refunds, but we are happy to assist with size exchanges, subject to the terms below.

Size Exchange

We understand that sizing can sometimes be tricky. We offer one-time size exchanges on select products, provided the item is unworn, in original condition, and the request is raised within 48 hours of delivery. The courier charges for sending and receiving the new size will be borne by the customer.

To request a size exchange, kindly contact us on WhatsApp or email with your order details.

Damaged/Wrong Item Received

If your product arrives damaged or incorrect, we’re here to help. Please share an unboxing video from start to end within 24 hours of receiving the product. Without this, we won’t be able to process the request.

Change of Mind

We’re unable to accept returns or exchanges based on personal preferences (such as not liking the product or changing your mind). We encourage you to review all product details and sizing guides before placing your order.

Thank you for supporting a small business. Your kindness and understanding helps us grow every day!